Rental terms

These Rental Terms (“RT“) govern the booking and occupation of the short-term furnished tourist properties presented on the site hebergeneve.com, when the booking is made directly with HEBERGENEVE SAS, via the embedded booking module (Smoobu) or by email to contact@hebergeneve.com.

For bookings made via partner platforms (Airbnb, Booking.com), the relevant platform’s general terms apply first; these RT supplement them on points not expressly governed by the platform.

1. Parties to the contract

The rental contract is entered into between:

  • On the one hand, the Traveller, an adult individual booking on their own behalf or on behalf of an identified group for which they act as guarantor;
  • On the other hand, the Landlord, who is, depending on the regime applicable to the booked property:
    • either HEBERGENEVE SAS, as principal lessee sub-letting the property on a commercial basis (commercial short-term furnished sub-letting);
    • or the owner-landlord of the property, HEBERGENEVE SAS then acting as concierge service provider acting on their behalf.

The identity of the Landlord, their address, any registration number and the recipient of payments are indicated on the booking confirmation.

HEBERGENEVE SAS — SAS with share capital of 7,777 euros, RCS Bourg-en-Bresse 919 295 931, registered office: 248 rue de Genève, 01170 Gex, France — acts as the case may be as Landlord or as service provider mandated by the Landlord for stay management, traveller welcome and operational follow-up.

2. Purpose

The contract is for the temporary provision, for leisure or assignment purposes, of a furnished and equipped property described on its dedicated page on the site, for the duration and capacity stated on the booking confirmation. The property is rented furnished, equipped with bed and bath linen, and ready to be occupied.

The rental is granted on a strictly temporary basis. It does not constitute either a primary residence rental within the meaning of the Act of 6 July 1989, or a secondary residence in the tax sense. No right to remain on the premises is granted to the Traveller at the end of the stay.

3. Booking and contract formation

The booking is firm and final upon the Traveller’s receipt of the written confirmation issued by HEBERGENEVE SAS (or by the partner platform) and the actual receipt of payment under the conditions set out in article 4.

The Traveller acknowledges having full legal capacity to contract and confirms being at least eighteen years of age on the booking date. They undertake to provide accurate information at booking and at check-in (article 6).

The rental contract is deemed formed upon booking confirmation. These RT, the booked property page and the booking confirmation together form the entire agreement between the parties.

4. Price, payment, tourist tax

Prices displayed on the site and on partner platforms are shown in euros, all taxes included. They include the night, the cleaning and linen fee specified on the listing, excluding tourist tax. The tourist tax is added to the rate and paid to the Pays de Gex agglomeration community.

Payment is made at the time of booking by credit card, via the secure payment platform Stripe or via the partner platform (Airbnb, Booking.com) depending on the channel used. The exact terms (full payment, deposit, balance) are specified on the confirmation.

HEBERGENEVE SAS does not collect or store credit card data; payments are processed directly by the payment provider.

5. Security deposit

A deposit is required prior to handing over the keys. Its amount is specified on the booked property page and reminded on the booking confirmation.

The deposit is constituted:

  • either by pre-authorised card imprint via the Swikly or Stripe solution, with no actual debit unless an incident occurs;
  • or by any other means stated at booking.

The deposit is fully released within seven (7) days after departure, subject to a satisfactory inventory. In case of damage, lost keys, non-compliant cleaning or breach of these rules, the corresponding costs are deducted from the deposit, on production of supporting evidence (quote, invoice, photo). If the loss exceeds the deposit amount, the Traveller remains liable for the balance.

6. Arrival (check-in), ID and police record

Unless otherwise stated at booking:

  • Arrival time (check-in): from 5 pm, by appointment or via secure key box;
  • Departure time (check-out): before 11 am.

Any late arrival, request for early arrival or late departure must be the subject of a prior request. A surcharge may apply for unauthorised late check-out.

In accordance with article R.611-42 of the French Code on the Entry and Stay of Foreigners and the Right of Asylum (CESEDA) and the order of 14 June 2007, foreign-national Travellers must complete and sign a police record on arrival. Collection is carried out online via the Chekin platform before or upon arrival, under the Landlord’s responsibility. Failure to provide identity information prevents the handover of keys.

7. Maximum capacity

The maximum number of occupants is shown on the property page and reminded on the confirmation. This number includes children, regardless of age.

Exceeding capacity, hosting any person not declared at booking or making the property available to third parties (sub-letting, lending) is prohibited and leads to immediate termination of the contract at the Traveller’s fault, without refund, and to the invoicing of a flat-rate compensation equal to one additional night at the public rate per undeclared occupant.

8. Property rules

The Traveller undertakes to occupy the property as a reasonable user and to respect the following rules, common to the entire HEBERGENEVE portfolio and intended to protect the property, the neighbourhood and the next travellers:

8.1 Non-smoking

All properties are strictly non-smoking. Cigarettes, e-cigarettes, cigars, hookahs and any smoking device are prohibited indoors. When the property has a private balcony, terrace, courtyard or garden, smoking is allowed outside using the ashtray provided. Failure to comply with this rule entails, after observation (smell, butts, traces), a 250 euro restoration fee deducted from the deposit, in addition to any specialist cleaning or bedding replacement costs.

8.2 Parties, gatherings, events

Parties, dance evenings, loud birthdays, hen / stag dos, festive seminars, shoots, photo shoots and any event bringing together more people than the property’s maximum capacity are strictly prohibited, without exception, including during the day. Failure to comply leads to immediate termination of the contract at the Traveller’s fault, without refund, and to the invoicing of restoration costs and any damage to the building or to the neighbourhood.

8.3 Quiet hours

Quiet hours apply between 10 pm and 7 am. The Traveller undertakes to keep the volume down (music, TV, conversations) to respect the neighbourhood. The properties are located in residential buildings or villages.

8.4 Pets

Pets are accepted upon prior request and written agreement of the Landlord, depending on the animal’s profile and the property concerned. Any presence of an animal not declared at booking entails a flat-rate compensation of 80 euros and the invoicing of any specialist cleaning costs. Animals must in no case be left alone in the property for prolonged periods.

8.5 Drugs and illegal activities

The use and possession of drugs, as well as any illegal activity, are prohibited in the property and its outbuildings. Any breach leads to immediate termination of the contract without refund and, where applicable, reporting to the competent authorities.

8.6 Normal use of equipment

The Traveller uses the equipment (appliances, heating, furniture, bedding, linen) in line with its intended use. They are responsible for closing windows and access points when away and before departure. Roller shutters, taps and cooking appliances must be turned off on departure.

8.7 Cleaning

A final cleaning is included in the cleaning and linen fee. The Traveller must nevertheless return the property tidy, dishes washed or placed in the dishwasher, bins emptied into the building’s or village’s containers, furniture put back in place. An excessive state of dirt (vomit, droppings, large stains, projections of coloured liquids on fabrics, uncollected waste) entails an additional cleaning charge on production of evidence, deducted from the deposit.

8.8 Fire safety

The use of candles, incense, burners, gas stoves, charcoal barbecues or any naked-flame device is prohibited inside the property. Smoke alarms (DAAF) must in no case be deactivated or removed. Emergency exits and access to meters must remain clear.

9. Cancellation and modification

For bookings made through partner platforms (Airbnb, Booking.com), the platform’s cancellation conditions apply (free cancellation, partial, or firm depending on the grid chosen on the listing).

For direct bookings, unless otherwise stated on the confirmation, the following grid applies:

  • Cancellation more than 30 days before arrival: full refund, less non-recoverable bank fees;
  • Cancellation between 30 and 14 days before arrival: 50% of the stay retained;
  • Cancellation less than 14 days before arrival, no-show or early departure: 100% of the stay retained.

Any modification request (dates, duration, capacity) is examined case by case based on availability; it does not create any vested right for the Traveller.

10. Cancellation by the Landlord — exceptional cases

In exceptional cases where the booked property would become unavailable (incident, water damage, major failure of essential equipment, owner-landlord conflict preventing operation), the Landlord endeavours to offer the Traveller a property of equivalent or higher category in the HEBERGENEVE portfolio. Failing agreement, the stay is fully refunded. No other compensation is owed by the Landlord, except in case of fault on their part.

11. Force majeure

Neither party is liable for a breach of its obligations resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code (unforeseeable, irresistible and external event). In case of lasting impediment, the contract may be terminated by operation of law, the Traveller being refunded the sums paid pro-rata to the unconsumed nights, to the exclusion of any other compensation.

12. Traveller liability — insurance

The Traveller is liable for damage caused to the property, its equipment and furniture, by themselves or any person staying with them. They are invited to check that holiday civil liability is included in their primary residence policy or, failing that, to take out dedicated insurance for the duration of the stay.

The Landlord cannot be held liable for theft, loss or damage to the Traveller’s personal effects in the property or its outbuildings, except in case of proven fault.

13. Landlord liability

The Landlord undertakes to make available to the Traveller a property in line with its description, clean, in good working order and equipped as presented on the site listing. They guarantee peaceful enjoyment of the premises for the duration of the stay.

In case of a malfunction observed on arrival or during the stay (broken equipment, heating failure, leak, etc.), the Traveller informs HEBERGENEVE SAS without delay at the number or by the email indicated on the confirmation. HEBERGENEVE SAS undertakes to intervene within a reasonable timeframe. An intervention deferred at the Traveller’s convenience does not give rise to compensation.

14. Le Meur Act and registration number

Act no. 2024-1039 of 19 November 2024 (“Le Meur Act”) and its implementing decree of 13 February 2025 establish a national online registration service for furnished tourist rentals, due to come into force on 20 May 2026. From that date, each property’s national registration number is shown on the corresponding site listing.

15. Personal data

Data collected as part of the booking, the stay and the police record is processed in accordance with our privacy policy and its Annex 2 — records of processing and joint controllership.

16. Complaints, applicable law and jurisdiction

Any complaint must be sent in writing to contact@hebergeneve.com within thirty (30) days of the end of the stay. Beyond that, the complaint remains admissible but will be more difficult to investigate due to a lack of supporting evidence. HEBERGENEVE SAS undertakes to provide a reasoned response within a reasonable timeframe.

These RT are governed by French law. Failing amicable resolution, disputes are submitted to the competent courts: for a Traveller acting as a consumer, jurisdiction is determined under the consumer-law rules (articles R.631-3 and R.631-4 of the French Consumer Code), the consumer being able, at their choice, to refer the matter to one of the courts territorially competent under the French Code of Civil Procedure, or to the court of the place where they were domiciled at the time the contract was concluded or where the harmful event occurred.

17. Modification of the RT

HEBERGENEVE SAS reserves the right to modify these RT. The applicable version is the one in force on the booking date, as dated in the footer and archived by HEBERGENEVE SAS for the legal contract retention period.

Last update: 25 April 2026 — version v1.1